Review: Sheraton Macao

Ranking: Location 5/5 Service 4/5 Modernity 5/5 Little things 5/5 Meals 3/5 Overall 4/5

On the way back from Hengqin Bay, our family had a night in Macao. Macao is a city I’ve always wanted to take a day trip to, as it is a very culturally rich city, especially with the Strip on one side and old church buildings on the other. However, my mother never thought so, and only decided to go to Macao when some friends of ours said that they would be going as well. After reading some reviews, we decided that the Sheraton Macao, especially with free WiFi, would most suit our location, budget and needs.

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Shopping in Macao

The hotel is a 3,800 room hotel and was only opened more than a couple of years ago. The hotel is Starwood’s largest property worldwide and, of course, also Macao’s largest. Funded by Las Vegas Sands, the property is part of the Cotai Strip, right in the middle of the action in Macao.

Booking the Sheraton Macao

The Sheraton Macao is a SPG Category 4 property, which means that the property costs 20,000 points for the Family Suite that we needed to book. Booking far in advance, rates can be as low as HK$3,400, so paying in cash makes sense then. However, we had quite a few points to burn, and prices were as high as HK$7,200 by the time we booked, so we used points for our family suites.

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Sheraton Macao Points Rate

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Sheraton Macao Rack Rate

My stay at the Sheraton Macao

The Chimelong bus brought us to the border, where we were let off while the bus continued to the Taipa Ferry Pier.

The Strip runs a bus to The Shoppes at Cotai Central, which is effectively connected to the Sheraton through a few bridges. The bus is WiFi equipped, and of course I took the time to catch up with Instagram, which I didn’t have in the mainland.

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Sheraton Macao Shuttle Bus

From The Shoppes’ east entrance it was a ten minute walk to the Sheraton.

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Sheraton Macao walk to hotel

The lobby at the Sheraton was massive. Not only was it huge, it was also true to its area – incredibly glitzy, with decorations that didn’t really make sense (really, this is the first time I’ve seen a tree in a hotel lobby). While it did feel one or two years past its prime (which is surprising for a new hotel), at least despite the massive amount of people in the area, it was kept in awesome condition.

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Sheraton Macao lobby

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Sheraton Macao lobby

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Sheraton Macao lobby

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Sheraton Macao lobby

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Sheraton Macao lobby

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Sheraton Macao lobby

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Sheraton Macao lobby

While there was a special SPG Platinum™ check-in area for us, the main check-in area looked stunning.

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Sheraton Macao main check-in area

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Sheraton Macao main check-in area

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Sheraton Macao main check-in area

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Sheraton Macao main check-in area

There were even some substantial Christmas decorations.

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Sheraton Macao Christmas decorations

As a friend of ours had SPG Platinum™ status, we were granted access to the SPG Platinum™ check-in area. It looked about twenty years past its prime and it wasn’t a quiet area as it was open to the rest of the lobby, but it was a nice, discreet space anyway, and I thought it was a nice touch.

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Sheraton Macao SPG Platinum™ check-in area

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Sheraton Macao SPG Platinum™ check-in area

There was some comfortable seating in this area, though it wasn’t roped off, so technically that’s common seating in the lobby, which the rest of the hotel lobby lacked.

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Sheraton Macao SPG Platinum™ check-in area seating

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Sheraton Macao SPG Platinum™ check-in area seating

There were also some “antiques” put up on display, though I’m not too sure what they were there for.

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Sheraton Macao SPG Platinum™ check-in area displays

The Sheraton has two towers – the Sky Tower and the Earth Tower. We were assigned rooms in the nineteenth floor of the Sky Tower, and our family was assigned room 1957, a Family Suite.

For people who shop often, there’s a passageway straight from each tower to the second floor of the mall without having to bypass the lobby and the walkway, though that passageway is only open after 11am.

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Sheraton Macao Sky Tower Passageway from Mall

The lift lobby on the ground floor was beautiful with wooden furnishings, still in great condition.

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Sheraton Macao Sky Tower First Floor lift lobby

An associate offered to escort us into our rooms. The associate was friendly and tried to encourage small talk, especially to the children, but as a few families we were engaged in our own conversations anyway, even though I still commend the associate’s effort.

The hallways were really fresh, contrary to the lobby.

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Sheraton Macao Sky Tower Lift Lobby

It was actually quite a long hike from the lifts to the rooms, though not as much as the hike required at the Grand Hyatt Fukuoka.

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Sheraton Macao Sky Tower Hallway

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Sheraton Macao Sky Tower Family Suite Door Signage

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Sheraton Macao Sky Tower Floor Plan

Sheraton Macao
Check-in: Friday, December 26, 2014
Room Type: Family Suite
Room Number: 1957
Stay duration: 1 night
Check-out: Saturday, December 27, 2014

I had low expectations going in, especially upon seeing the PR photos, though the suite was ridiculously gorgeous. The suite featured two entryways (one on each side, as the suite covered both room 1957 and room 1958).

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Sheraton Macao Sky Tower Family Suite Entryway

The “master bedroom” featured a Sweet Sleeper bed, a chaise longue, an ergonomic desk and chair (with a mirror in front of it), and a flatscreen TV.

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Sheraton Macao Sky Tower Family Suite Master Bedroom

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Sheraton Macao Sky Tower Family Suite Master Bedroom Sheraton Sweet Sleeper Bed

With some artwork on the walls, I found the room to be ideally minimalistic. It was fresh, modern, and beautifully designed, as well as incredibly practical.

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Sheraton Macao Sky Tower Family Suite Master Bedroom artwork

The chaise longue was my resort whenever I was checking my phone, as WiFi was only functional without being exceptionally slow in the main bedroom.

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Sheraton Macao Sky Tower Family Suite Master Bedroom chaise longue

Apart from being ergonomic, the chair was comfortable and well padded, though I didn’t spend much time there, as I didn’t have much work to get done.

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Sheraton Macao Sky Tower Family Suite Master Bedroom desk and chair

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Sheraton Macao Sky Tower Family Suite Master Bedroom luggage area

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Sheraton Macao Sky Tower Family Suite Master Bedroom Shelf

There were even some sweets on the top of the shelf that we could consume at their compliments, which was a nice touch.

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Sheraton Macao Sky Tower Family Suite Master Bedroom sweets

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Sheraton Macao Sky Tower Family Suite Master Bedroom Free Water

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Sheraton Macao Sky Tower Family Suite Master Bedroom Bedside Table

There was an iPod machine with what I assume would be a charger, but it didn’t charge an iPhone 5, so I’m not sure what it charged, or what it was there for (aside from being an alarm clock).

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Sheraton Macao Sky Tower Family Suite Master Bedroom iPod machine

The WiFi machine was located in the main bedroom, and it was super fast. Unfortunately it was only functional in the main bedroom and not that much so in the kids’ room.

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Sheraton Macao Sky Tower Family Suite Master Bedroom WiFi machine

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Sheraton Macao Sky Tower Family Suite Master Bedroom Lamp

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Sheraton Macao Sky Tower Family Suite Master Bedroom Pen and Paper

The master bedroom was connected to the kids’ room, where my sister and I would be staying in.

I was really blown away by the room. The room featured a Sheraton Sweet Sleeper bed below another (much less comfortable) single bed, a desk and a flatscreen TV.

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Sheraton Macao Sky Tower Family Suite Kids’ Room

There was some loot on my bed, but it wasn’t really of any use, though was a nice touch.

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Sheraton Macao Sky Tower Family Suite Kids’ Room Lower Bed

The furniture was more “kiddy” then I’d like it, but again, they call this their kids’ room for a reason.

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Sheraton Macao Sky Tower Family Suite Kids’ Room Desk

All furniture was “kiddified” to an extent that looked great without being overly childish or shabby.

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Sheraton Macao Sky Tower Family Suite Kids’ Room Lamp

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Sheraton Macao Sky Tower Family Suite Kids’ Room Sheraton Sweet Sleeper Bed

The furniture was kind of kitschy and colourful. I don’t really like it, but being the babysitter always sucks. 😀

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Sheraton Macao Sky Tower Family Suite Kids’ Room Flatscreen TV

Obviously the chair was smaller and less ergonomic as it’s meant for little kids, so if I really had work to do I’d have moved over the room beside.

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Sheraton Macao Sky Tower Family Suite Kids’ Room Desk

There were still power ports, most likely left for the baby sitter (me!).

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Sheraton Macao Sky Tower Family Suite Kids’ Room Power Ports

Speaking of beds, while the Sheraton Sweet Sleeper bed was simply heavenly, neither my sister nor I can say that the bed above was anywhere near that quality. It was pretty much not more than a foam mattress above a wooden plank.

The upstairs bed is meant for below twelves only, but my sister resorted to staying between my parents in bed, as she had a pretty high fever that night as well as the bed being so uncomfortable.

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Sheraton Macao Sky Tower Family Suite Kids’ Room Upper Bunk Bed

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Sheraton Macao Sky Tower Family Suite Kids’ Room Bunk Bed

While I was blown the f*ck away by the rooms, I can’t really say the same about the view. While I’ve had really amazing luck with hotel room views this year, I think I have a new “worst view out hotel window” after my stay at the Toong Mao Kao Shang Ching Hotel Kenting.

All we got out of the view was one side of the Earth tower and in between a chimney billowing smoke. Talk about a b*tch view!

Speaking of the view, I’m not really sure if the outdoor pool’s for me regarding where it was situated.

And we had two huge floor-to-ceiling windows of the factory (one from each room). WTF?

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Sheraton Macao Sky Tower Family Suite Kids’ Room View

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Sheraton Macao Sky Tower Family Suite Kids’ Room View

Both rooms had identical bathrooms, except for different amenities provided. They featured each a single sink, a separate shower/bath, a toilet and lots of space.

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Sheraton Macao Sky Tower Family Suite Kids’ Room Bathroom

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Sheraton Macao Sky Tower Family Suite Kids’ Room Bathroom Tub

The shower had phenomenal water pressure.

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Sheraton Macao Sky Tower Family Suite Kids’ Room Bathroom Shower

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Sheraton Macao Sky Tower Family Suite Kids’ Room Bathroom Toilet

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Sheraton Macao Sky Tower Family Suite Master Bathroom Tub

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Sheraton Macao Sky Tower Family Suite Master Bathroom Shower

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Sheraton Macao Sky Tower Family Suite Master Bathroom Free Water

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Sheraton Macao Sky Tower Family Suite Master Bathroom Toilet

There was a towel box in each bathroom, which I loved.

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Sheraton Macao Sky Tower Family Suite Master Bathroom Towel Box

Both bathrooms featured the signature Sheraton toiletries, which I find perfectly fine. It’s definitely not my favourite, but I’ve seen worse, I guess.

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Sheraton Macao Sky Tower Family Suite Kids’ Room Bathroom Toiletries

In addition to the normal tissues and bathroom kit, the kids’ room bathroom had quite a few other colourful amenities, such as Madagascar amenities and green tissue boxes.

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Sheraton Macao Sky Tower Family Suite Kids’ Room Bathroom Amenities

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Sheraton Macao Sky Tower Family Suite Kids’ Room Bathroom Amenities

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Sheraton Macao Sky Tower Family Suite Kids’ Room Bathroom Amenities

Overall I thought the room was damn well furnished, and was hands down the most beautifully designed hotel I’d stayed at this year.

I don’t really have much to say about the rest of the hotel grounds, as we spent most of our time in the mall.

We had problems about if we had lounge access for breakfast the next day, so I went up to the lounge to ask. After all, “suite” and “club access” fit in the same sentence right?

I went up to the club, and they told me that family suites didn’t have club access. Through Twitter, I called them out on that.

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Sheraton Macao SPG response to complaint

You can read more about my initial complaint here.

Sure enough, at check-out the next morning (after a bowl of noodles, as in assumption that we had breakfast at the club we didn’t add breakfast to our room rate), they sent up one of the higher ups just to explain to me that the Family Suite was a “special room” and it would be ideal for them to not have club access due to club disturbance etc. It was pretty useless and totally unnecessary, but I found it a nice touch, and just nodded my head.

Service in general was excellent. After we settled down, the associate offered to take our photo, and all associates we encountered were friendly as well. While they weren’t spectacular, in which not everyone tried to engage in small talk with us, I thought they were doing more than enough for a 3,800 room hotel.

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Sheraton Macao Sky Tower Family Suite Kids’ Room Handwritten Note

After exploring Macau a little bit, we were back off on a boat to Hong Kong in no time.

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Macau

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Macau

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Macau

Bottom line on Sheraton Macao

Apart from the club lounge access mishap (which I believed they handled as well as they could), I thought that the Sheraton was a great property. With great service, handling of complaints and an amazingly decorated room, it would probably be our go to family hotel in Macao, especially regarding the free WiFi. I’d return in a heartbeat.

 

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