Does “Suite” mean club access?

Hello from the Sheraton Macao, the biggest Sheraton in the world. While the sizes of the public areas show, the service doesn’t.

IMG_0266.JPG

IMG_0279.JPG

Two Sweet Sleeper beds…what else can I hope for?

With a room that retails for MOP$6,288, there is something in need: lounge access.

IMG_0322.JPG

Okay, the hotel doesn’t advertise lounge access for family suites. The reason we didn’t add breakfast to our rate was because we thought there would be club access for us suites.

However upon confirming at the lounge yesterday I was informed that family suites did not have lounge access.

The conversation went something like this:

Me: Hi, I just checked into the Sky Tower Room 19XX, can you check if we can have breakfast in the lounge tomorrow?
Associate: *clicks on screen several times, talks with heavy Southeast Asian accent* Sorry, your room rate is not included with lounge access.
Me: So none of the Family Suites have lounge access?
Associate: Sorry.

Of course, I had to tweet @spg to make sure the hotel was honest, and I asked to file a complaint if that was true.

IMG_0326.PNG

Not sure if I can give a thumbs down to Sheraton Macao, but thumbs up to SPG for sure!

And aside from the lounge situation, the service is actually pretty amazing for a 3,800 room hotel!

Advertisements

Any thoughts?

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s